Quality Management Representative (m/f/d)

Quality Management Representative (m/f/d)

Permanent

Full Time

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead. Whether production, research, sales or administration - we love being the invisible force behind innovation. We deliver world-class quality in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, we employ around 15,200 employees in 40 countries. 

The following challenges await you:

• As a Quality Management Representative (f/m/d) you will be responsible for the implementation, safeguarding, and continuous development of the quality management, audit, and change management systems across all sites.
• You will take on leadership responsibility in the implementation and maintenance of customer standards and certifications.
• Furthermore, you will be in charge of processing and coordinating quality-related inquiries, agreements, and specifications from customers and other involved parties worldwide. 
• Your responsibilities also include the planning, organization, and execution of internal and external audits and inspections to ensure compliance with quality standards.
• You will coordinate and manage the release and change management process, including internal and external communication (e.g., PCN, PPAP). 
• Key user responsibilities within relevant quality management software tools (e.g., CAQ, Plato, SAP) are part of the role, as well as managing customer complaint processes using the 8D methodology.
• The internal quality training program falls under this position’s scope, including its planning, execution, and continuous improvement.
• You will support cost center management and ensure the effectiveness of the quality management system across internal and external interfaces.
• In addition you will promote cross-functional qualification and employee development to maintain state-of-the-art standards and foster a strong quality mindset throughout the organization, always with a focus on cost-efficiency. 

Your profile:

• Bachelor’s or Master’s degree in Engineering, Business Administration, or a comparable field
• Alternatively, proven practical expertise and relevant experience in Quality Management, Quality Assurance, Process Optimization, and Project Management
• Minimum of 5 years of experience in Quality Management, including leadership responsibilities
• Analytical and structured mindset with initial experience in project management
• Business fluent in German and English
• Strong stakeholder management skills
• In-depth knowledge of IATF 16949:2016 including interpretation and FAQs
• Solid understanding of Core Tools (APQP, SPC, MSA, FMEA, PPF, PPAP)
• Experienced in using Q-Software tools such as CAQ, Plato, Q-DAS, MiniTab, MasterControl, Signavio
• Certified auditor (1st und 2nd Party, VDA 6.3)

What we offer:

• Attractive Compensation – Strong base salary according to the chemical industry collective agreement, annual one-time payments (holiday bonus, Christmas bonus, future allowance), additional leave for senior employees, and extension of statutory long-term care insurance with a supplementary care insurance
• Financial Benefits – Support for private pension schemes, life-phase account for paid leave (e.g., sabbatical, early retirement), subsidies for public transport, and discounts in many (online) shops
• Regulated Working Hours – 37.5 hours per week, compensatory time off for overtime, additional leave for senior employees, 30 days of annual vacation, and special leave for personal occasions
• Health & Wellbeing – In-house medical service with comprehensive preventive check-ups, sports programs, social counseling, and an on-site employee cafeteria offering freshly prepared meals daily
• Hybrid Working – A combination of remote and on-site work (at least 3 days per week) with flexible working hours
• Modern Work Time Design – 37.5 hours per week, which can be flexibly arranged around core working hours