Strategic Account Director

Strategic Account Director

Permanent 

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Medevio

Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

Position Summary

The Strategic Account Director is a senior sales professional responsible for managing and expanding relationships with Heraeus Medevio’s most critical, high-value customers. The Senior Account Director is focused on driving revenue growth within existing accounts, identifying new opportunities, and serving as the primary relationship manager to ensure long-term customer satisfaction and retention. 

**There are two openings for the Strategic Account Director position. These are remote, field-based positions, with travel up to 50%. A strong preference for candidates to be based in or willing to relocate to the Twin Cities, Minnesota area.**

What You’ll Do Every Day:

• Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives.
• Drive revenue expansion through upselling, cross-selling, and identifying new business opportunities within existing accounts.
• Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers.
• Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction.
• Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business.
• Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness.
• Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment.
• Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning.
• Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution.
• Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty.
• Provide guidance to Account Management and Customer Support teams, mentor junior commercial team members, and support portfolio prioritization efforts.
• Other duties may be assigned as required.

What We’re Looking For:

• Bachelor’s degree in a relevant field require; MBA preferred.
• Minimum 10 years of experience in strategic account management, preferably in the medical device industry.
• Proven success in managing large OEM accounts or serving as a supplier to major medical device companies.
• Strong understanding of medical device design, development, and clinical applications.
• Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement.
• Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies.
• Exceptional communication, negotiation, and problem-solving skills.
• Collaborative mindset with the ability to lead cross-functional initiatives.
• Comfortable working in a self-directed, fast-paced environment.
• Must be willing and able to travel up to 50%, including international travel.

Medevio is committed to providing competitive total compensation and benefits packages. The expected hiring range for this position is between $150,000 and $190,000 based upon a full-time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, geographic locations, market conditions and internal equity. This position is bonus eligible, with a target bonus of 30%. Our total compensation package includes eligibility for comprehensive medical, dental, and vision coverage, a 401(k) plan with company match, education reimbursement, paid parental leave and paid time off.