Head (m/f/d) of Customer Service Europe - Chemical Products
![[title]](https://pim.heraeus.com/images/HRD/HER_EB_Job-Ad-Header_HPM_EN_innovating_2375x950px.jpg) |
About Heraeus
Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.
About Heraeus Precious Metals
With more than 350 years of experience in precious metal processing, Heraeus Precious Metals is one of the world’s leading provider of innovative products and services, such as precious metal trading and recycling. Our products are used in a wide range of industries, for example to reduce climate-damaging gases such as nitrous oxide and methane, or in the form of active pharmaceutical ingredients for the treatment of cancer.
The driving force behind our innovation is our workforce with about 2,500 employees at 11 locations worldwide, who work passionately alongside our partners to develop groundbreaking and sustainable solutions.
Our vision: We create innovative precious metal products and services – leading the way to a sustainable future. To this end, we have set ambitious goals.
The following challenges await you:
- In this position of responsibility, you will be in charge of the technical and managerial leadership of the European Customer Service Team (Hanau, Germany & Shannon, Ireland). Some travel required.
- You will ensure that the processes for handling precious metal chemical product orders run smoothly and work to further develop them.
- In this role, you will also be responsible for implementing and ensuring compliance with regulations and guidelines of the business.
- Additionally, you will coordinate processing-related and cross-site issues, projects, and IT projects.
- By collaborating with our internal departments-such as Sales, Business Development, Innovation, Logistics, Production Control, and Production-as well as our customers, you will professionally and purposefully resolve the operational challenges of our business.
- Active member of the Chemical Products Commercial Leadership Team, helping drive commercial strategy and business performance.
Your profile:
- A successfully completed apprenticeship as an industrial clerk and further training as an industrial business administrator, or a degree in Business Administration, Business Management, or Industrial Engineering
- Several years of professional experience in international sales, customer service, supply chain management, or similar fields
- Substantial leadership experience
- Strong technical understanding and proficiency with MS Office
- Experience with SAP, specifically in the practical application of SAP modules to support and optimize business processes
- Business-level proficiency in spoken and written English
- An open-minded team player who keeps a cool head even during high-pressure situations
What you can look forward to at Heraeus Precious Metals:
- Exciting tasks - implement them with a high level of personal responsibility in an ambitious environment with very good opportunities for further development.
- Shaping sustainability - be part of the implementation of our vision
- Inclusive corporate culture - we firmly believe that diversity makes our organization more successful. We promote this, among other things with specific targets, part-time/job-sharing management positions, and training courses.
- Attractive compensation - in addition to a good pay package, you can expect extensive social benefits from a responsible family-owned company
- And much more - mobile working, 30 vacation days or more, travel allowance for public transport, bicycle leasing, ...
Curious? Apply now!
We look forward to receiving your documents by reference code 59632 via our online application portal - even if you don't meet all the requirements, but have good reasons why you are still the right fit for this role!
Any further questions?
Our Recruiting Team, Heraeus Precious Metals, is happy to assist you by email: hpm_hr@heraeus.com. Or visit us at jobs.heraeus.com.
ReqID: 59632
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