Customer Service Rep

Customer Service Rep

Permanent  

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry. 

Job Summary

The following challenges await you: 

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders
• Supports requests from sales team, as communicated via CRM, email to phone for customers
• Use tools within MDG and SAP to fully set up business partners for use within order system
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed. Compute price, discount and gather other data related to final invoice
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation
• Review and audit orders daily to verify information as requested by customer

Your Profile

We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:

• A minimum of a High School Diploma or equivalent and two years of experience in a customer service or quality control role is required.
• Customer service experience supporting a manufacturing environment is preferred.
• A Bachelors Degree in a business or technical discipline is preferred. The equivalent combination of education and experience will be considered.
• Interpersonal skills and the ability to communicate in a professional manner are required. 
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in MS Outlook, MS Word and MS Excel is required. 
• Knowledge of ISO standards is helpful.